Services Delivered Through Machinery Such as Computer Kiosks, ATMs, and Vending

question 140

Multiple Choice

Services delivered through machinery such as computer kiosks, ATMs, and vending machines can reduce the ____ that comes from increased contact with human employees.

• A) intangibility
• B) perishability
• C) inseparability
• D) heterogeneity
• E) tangibility

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Definitions:

Flak

Criticism or negative feedback, often used in media studies to describe resistance or backlash against certain information or viewpoints.

Conglomeration

The process or result of the combination of multiple businesses, operating in diverse industries, under one corporate group.

Cross-Media Control

Involves the ownership and management of multiple types of media outlets, including television, radio, newspapers, and online platforms, by a single entity.

Sourcing

The process of finding and acquiring goods, services, or information from external suppliers or sources.