An Important Step in Managing Conflict Is to Focus on Positions

question 74

True/False

An important step in managing conflict is to focus on positions, not interests.

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Definitions:

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.

You Statements

Phrases that directly address the listener or reader, potentially creating a sense of personalization or confrontation.

Passive-voice Verbs

Verbs that are used to indicate that the subject of the sentence is the recipient of the action rather than the performer.

Depersonalize

The process of removing personal items and touches from a space, making it more neutral for viewers or potential buyers.