Of the Four Critical Elements Required in Macro Change, the Person

question 21

Multiple Choice

Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:

• A) Action system
• B) Action plan
• C) Change agent
• D) Innovator

---

Definitions:

TQM

TQM, or Total Quality Management, is a comprehensive approach focused on continuous improvement in all aspects of a business to enhance quality and performance.

Continuous Improvement

An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements, aiming for increased efficiency and effectiveness.

Visionary Leadership

A leadership style characterized by the ability to foresee future market trends and directions, inspiring innovation and guiding an organization towards long-term goals.

Crisis Management Team

is a group of individuals designated to plan for, respond to, and lead recovery from emergencies and critical situations.