__________ Are Concerned with Such Factors as Whether the Staff

question 48

Multiple Choice

__________ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.

• A) O utcome statistics
• B) P rocedure studies
• C) P rocess evaluations
• D) P rogram evaluations

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Definitions:

Memory Bias

The tendency for our memories to be influenced by our current emotions, beliefs, and knowledge, leading to distortions or inaccuracies in how we remember past events.

Current Beliefs

Refers to the present beliefs or opinions that an individual or group holds, which can influence behavior and attitudes.

Flashbulb Memory

A highly detailed and vivid memory of an emotionally significant moment or event.

Semantic Memory

A type of long-term memory that involves the storage of general knowledge and facts about the world.