In the Context of Evaluating Service Quality,_____ Refers to the Ability

question 12

Multiple Choice

In the context of evaluating service quality,_____ refers to the ability to provide prompt service.

• A)​responsiveness
• B)empathy
• C)tangibility
• D)​assurance

---

Definitions:

Systematic Review

A research method that summarizes results from multiple studies on a specific topic to provide evidence-based conclusions.

Oral Care Protocols

Structured guidelines designed to maintain oral hygiene and prevent dental diseases through regular cleaning and assessments.

Ventilator-Associated Pneumonia

A lung infection that develops in people who are on mechanical ventilation breathing machines in hospitals.

Abstract

A brief summary of a research article, thesis, review, or other document, outlining the main points and conclusions.