According to the Gap Model of Service Quality,the Gap Between

question 42

Multiple Choice

According to the gap model of service quality,the gap between what customers want and what management thinks customers want results from:

• A)​a lack of understanding or a misrepresentation of the customers' needs, wants, or desires.
• B)management's inability to translate customers' needs into delivery systems within the firm.
• C)the inability of management and employees to do what should be done.
• D)​misleading or deceptive advertising campaigns that promise more than what the firm can deliver.

---

Definitions:

New Homes

Properties that are being offered for sale for the first time since their construction, often appealing to buyers seeking modern features and customization options.

Demand

The quantity of a product or service that consumers are willing and able to purchase at various prices.

Sales

Transactions in which goods or services are exchanged for money.

Supply

The total amount of a specific good or service that is available to consumers, often influenced by price.