To Close the Gap Between What a Company Provides and What

question 50

Multiple Choice

To close the gap between what a company provides and what the customer is told it provides,the company must:

• A)​ensure that employees have the skills and the proper tools to perform their jobs.
• B)create realistic customer expectations through honest, accurate communication.
• C)encourage teamwork and train employees so that they know what the management expects.
• D)​stay attuned to customer wishes by researching customer needs and satisfaction.

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Definitions:

Rising Interest Rates

The phenomenon where central banks increase the cost of borrowing, which can affect consumer spending, investment, and overall economic growth.

U.S. Dollar

The official currency of the United States, commonly used worldwide as a standard for financial transactions.

Foreign Imports

Goods or services brought into a country from abroad for sale.

Foreign Currencies

The currencies of other countries that are used in international transactions or are sought as investments.