In the Selling Process, Which of the Following Statements Is

question 22

Multiple Choice

In the selling process, which of the following statements is true of developing and proposing solutions?

• A)The immediate step after presenting the sales proposal is the final purchase transaction.
• B)Often, customers are more likely to remember what salespeople say than how they present themselves.
• C)It is better to depend on a formal presentation than on a salesperson's ability to handle customer objections.
• D)The quality of both the sales proposal and the presentation can make or break the sale.

---

Definitions:

High-end CRM

Customer Relationship Management software that offers advanced features and functionalities targeted at businesses with complex needs.

Analytical CRM

A component of customer relationship management focusing on analyzing customer data and behaviors to improve business relationships.

Customer-touching Applications

Software applications, often part of CRM systems, that allow customers to directly interact with a company's services or its information.

Customer-centric

describes a strategy that prioritizes the needs and desires of customers in the development and selling of products or services.