Kay and Jenny's,a Restaurant,implements a New System That Identifies and Gathers

question 1

Multiple Choice

Kay and Jenny's,a restaurant,implements a new system that identifies and gathers information about its regular customers.It rewards the regular customers by giving them gift coupons and cash prizes.This is most likely an example of a(n) _____ system.

• A)​organizational optimization
• B)profit maximization
• C)total quality management (TQM)
• D)​customer relationship management (CRM)

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Definitions:

Readiness

The state of being fully prepared for specific actions or changes.

Goals

Goals are specific, measurable, achievable, relevant, and time-bound objectives that individuals or organizations aim to accomplish.

Environmental Conditions

The physical and social factors that surround the workplace and can affect an employee's health, well-being, and productivity.

Stress

The physical or emotional response to external pressures or demands, often resulting in feelings of tension, anxiety, or strain.