As He Was About to Enter the Mall, Evan Was

question 36

Multiple Choice

As he was about to enter the mall, Evan was approached by someone and asked to wear a small green ribbon on his shirt to show his support for the "Save the Squirrels" campaign.Evan wasn't quite sure that squirrels were actually endangered, but he agreed to wear the ribbon.A week later, Evan was approached again and asked to contribute $10 to help save the squirrels.Though he would have rather spent his money elsewhere, he agreed.Evan has been the victim of

• A) low-balling.
• B) the foot-in-the-door technique.
• C) the door-in-the-face technique.
• D) the that's-not-all technique.

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Definitions:

Guarantee

A formal assurance, typically by a manufacturer or seller, to a buyer that certain conditions, such as the quality or lifespan of a product, will be met.

Lawn Care

Maintenance services focused on the health and aesthetics of private and public lawns, including mowing, fertilization, weed control, and pest management.

Service Quality

An assessment of how well a delivered service matches the customer's expectations, including aspects like reliability, responsiveness, and empathy.

Selling Process

A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, beginning with prospecting and concluding with closing the sale.