Positive First Impressions Are Generally Not Influenced by Customer Service

question 23

True/False

Positive first impressions are generally not influenced by customer service representatives' personal habits.

---

Definitions:

Completely Randomized Design

A research design in which subjects are randomly assigned to experimental groups in an entirely unsystematic way, ensuring each subject has an equal chance of being assigned to any group.

Partial ANOVA Table

An abbreviated table used in Analysis of Variance (ANOVA) that displays some but not all of the information related to the statistical test.

Experimental Units

The smallest unit of experiment which is independently assigned to a treatment group.

Treatments

Interventions or experimental conditions applied to subjects or units in a study to observe potential effects on outcomes.