Workers Who Do Not Have a Very Specific Service Skill

question 20

True/False

Workers who do not have a very specific service skill set are still great candidates for the position of customer service representative.

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Definitions:

Altered State

A condition in which an individual's mental state is significantly different from normal, often induced by factors such as meditation, drugs, or hypnosis.

Cognitive Dissonance

The psychological discomfort experienced when holding two or more conflicting cognitions (beliefs, attitudes, or values).

Free Association

A psychoanalytic technique in which a patient says whatever comes to mind without censorship as a way to uncover unconscious thoughts or feelings.

Meditation

A practice where an individual uses a technique – such as mindfulness, or focusing the mind on a particular object, thought, or activity – to train attention and awareness, and achieve a mentally clear and emotionally calm and stable state.