To Have All Interactions with a Customer Recorded in One

question 20

Multiple Choice

To have all interactions with a customer recorded in one place and readily accessible to employees on a need-to-know basis when serving customers in marketing, sales, and support activities is called

• A) knowledge management.
• B) channel and systems integration.
• C) database consolidation.
• D) all of the above.

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Definitions:

Treaty

A formal agreement between two or more sovereign states, usually regarding peace, alliances, trade, or other international relations.

Standard Error

A measure of the variability or precision of a sample statistic as an estimate of a population parameter.

Credit Sales

Transactions where goods or services are provided to a customer with an agreement to pay later.

Degrees of Freedom

Degrees of freedom typically represent the number of values in a calculation that are free to vary, often used in the context of statistical tests to specify the distribution of test statistics.