Quiet Customers Are the Ones Who Don't Communicate Problems-They Let

question 22

True/False

Quiet customers are the ones who don't communicate problems-they let their complaints build up to the point that they think it's easier to simply leave rather than attempt to address the issue.

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Definitions:

Worker Turnover

The rate at which employees leave a workforce and are replaced by new hires.

Apparel Industry

A sector of the economy that designs, manufactures, and sells clothing, footwear, and accessories.

Production Costs

The total expenses incurred in the process of producing goods or services, including materials, labor, and overhead costs.

Perceptual Process

The sequence of steps through which individuals receive, organize, and interpret sensory information from their environment.