When You Ease a Complainant by Saying, "I Understand" or "What

question 2

True/False

When you ease a complainant by saying, "I understand" or "What can I do to help?" you are sending the message that you fully agree with the customer's position.

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Definitions:

Normal

An expected condition or state, often considered to be the standard or average.

Complicated

Involving many different and confusing aspects; not simple or easy to resolve.

Worden's Mourning

A theory outlining four tasks that people move through in the grieving process, aimed at helping individuals cope with loss.

Widower

A man who has lost his spouse through death and has not remarried.