Always Ask as Many Questions as It Takes to Understand

question 1

True/False

Always ask as many questions as it takes to understand the full scope of the issue and then when the facts are gathered, tell the consumer what steps you plan to take to solve the problem.

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Definitions:

Face Value

The nominal or original value stated on a financial instrument, such as a bond or stock certificate, not necessarily its current market value.

Coupon Rate

An annual percentage rate that reflects the interest paid on a bond relative to its face value.

Yield To Maturity

The total return anticipated on a bond if it is held until the date it matures, including interest payments and the gain or loss due to the difference between its purchase price and its face value.

Face Value

The nominal or dollar value of a security stated by the issuer, primarily relevant for bonds and the amount repaid at maturity.