A Customer Retention Strategy Focuses on How Long You Can

question 23

True/False

A customer retention strategy focuses on how long you can keep a customer on your premises.

---

Definitions:

Herfindahl Index

A parameter for comparing the dimensions of enterprises within their industry, revealing the competition scope.

Concentration Ratio

A measure of the market share or dominance controlled by the largest firms within an industry, used to assess market competitiveness.

Herfindahl Index

A measure of market concentration that sums the squares of the market shares of all firms within an industry.