When Employees Are Not Trained and Unable to Answer a Customer's

question 15

True/False

When employees are not trained and unable to answer a customer's question about a product or service, credibility suffers and this can result in lost sales.

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Definitions:

Stock of the Economy

An aggregate representation of the total value of all publicly traded companies within an economy.

Nominal Rate of Interest

The stated interest rate of a bond or loan without adjusting for inflation or other factors that affect the true cost of borrowing.

Real Rate of Interest

The interest rate that has been adjusted to remove the effects of inflation, showing the real earning power of an investment.

Inflation Rate

A situation where the overall cost of goods and services climbs, causing the value of money to diminish.