Which of the Following Is an Example of a Well-Written

question 16

Multiple Choice

Which of the following is an example of a well-written performance standard?

• A) Credits on product returns will be posted within a reasonable amount of time of their receipt.
• B) Ninety-eight percent of online customer inquiries will be answered live within five minutes of their receipt.
• C) At least half of customer complaints will receive first-call resolution status.
• D) CSRs with an excellent record of customer satisfaction may receive a raise.

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Definitions:

Content Producers

Individuals or entities responsible for creating, editing, and managing content, such as articles, videos, and podcasts, usually for digital platforms.

Fashion Models

Individuals hired to display clothing and accessories by wearing them in shows, photo shoots, or advertising to promote sales.

Athletic Stadium Sponsorship

A marketing strategy where a company provides financial support to a sports facility in exchange for brand exposure and advertising rights.

NFL And MLB Teams

Professional sports teams associated with the National Football League (NFL) and Major League Baseball (MLB) in the United States.