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Valuable leaders of customer service departments are usually well-organized and know how to motivate employees.
Primary Drives
Basic, instinctive impulses that motivate behavior, such as hunger, thirst, and the drive for sexual reproduction.
Unlearned
Referring to behaviors or knowledge that are innate or natural, not acquired through learning or experience.
External Incentives
External factors or rewards that motivate behavior, such as money, grades, or social recognition.
Secondary Drives
Learned drives that are not directly related to biological needs but arise through association with those needs, such as the desire for money or social approval.
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