Customer Service Employees Know They Are Valued and Appreciated When

question 4

Multiple Choice

Customer service employees know they are valued and appreciated when companies

• A) train them.
• B) empower them.
• C) reward them.
• D) all of the above.

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Definitions:

Cognitive Schemas

Mental structures that an individual uses to organize knowledge and guide cognitive processes and behavior.

Lanugo

Fine, soft hair, especially that which covers the body and limbs of a human fetus or newborn.

Skeleton

The internal framework of bones and cartilage in vertebrates that provides support, protection, and shape to the body.

Vernix

Vernix, or vernix caseosa, is a waxy or cheese-like white substance found coating the skin of newborn babies, providing protection in the womb.