When Employees Are Not Trained and Unable to Answer a Customer's

question 15

True/False

When employees are not trained and unable to answer a customer's question about a product or service, credibility suffers and this can result in lost sales.

Identify misconceptions and accurate information about gender roles in intimate partner violence.

Recognize the impact of socio-economic factors on the likelihood and perpetration of domestic violence.

Understand the implications of traditional values and beliefs on victims' decisions regarding abusive relationships.

Identify signs and consequences of child maltreatment and its impact on children’s development and behavior.

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Definitions:

Labour Efficiency Variance

A metric used to measure the difference between the actual hours worked and the standard hours expected to complete a task.

Standard Rate (SR)

Standard Rate (SR) refers to a predefined or established cost or value used in financial and operational calculations, often applied in budgeting and cost accounting.

Actual Hours (AH)

The real number of hours worked or required to complete a specific task or project, as opposed to estimated or planned hours.

Standard Hours (SH)

Standard Hours (SH) refer to the estimated time considered necessary to perform a task or produce a good under normal conditions, used for planning and efficiency analysis.