Which of the Following Is an Example of a Well-Written

question 16

Multiple Choice

Which of the following is an example of a well-written performance standard?

• A) Credits on product returns will be posted within a reasonable amount of time of their receipt.
• B) Ninety-eight percent of online customer inquiries will be answered live within five minutes of their receipt.
• C) At least half of customer complaints will receive first-call resolution status.
• D) CSRs with an excellent record of customer satisfaction may receive a raise.

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Definitions:

Constitutional Protections

Safeguards embedded within a constitution that protect the rights and freedoms of individuals and organizations against infringements by the government.

Governmental Action

Any action taken by a government body, which can include legislation, executive orders, or regulatory actions.

Commerce Clause

A provision in the United States Constitution that grants Congress the power to regulate trade between states, foreign nations, and Indian tribes.

Interstate Commerce

Trade, traffic, or transportation of goods, services, or persons between different states within a country, regulated by federal law.