An Effective Training Method in Which CSRs Improvise Realistic Customer

question 21

Multiple Choice

An effective training method in which CSRs improvise realistic customer scenarios is called

• A) coaching.
• B) certifying.
• C) role-playing.
• D) none of the above.

---

Definitions:

College Attendance

The act of being enrolled and participating in classes or academic activities in a college or university.

Demand for Professors

The need or desire for academic professionals who teach and conduct research in higher education institutions.

College Professors

Academic professionals who teach, lecture, and conduct research in colleges or universities.

Wage

The fixed amount of money or compensation paid to an employee by an employer in exchange for work performed.