CSRs Must Have Strong Listening Skills Regardless of Whether They

question 20

True/False

CSRs must have strong listening skills regardless of whether they communicate face to face with the customer, on the phone, in written messages, or via an online chat.

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Definitions:

Long-term Memory

A type of memory capable of storing an unlimited amount of information indefinitely, ranging from minutes to a lifetime.

Memory Retrieval

The process of recalling or accessing information stored in memory, which can be influenced by various factors such as context and practice.

Reminder Sessions

Sessions or meetings set up to recall or reinforce key information, tasks, or practices that may have been previously introduced.

Sensorimotor Development

The stage in early childhood development where infants learn to interact with their environment through physical activity and sensory experiences.