A Few Strategies to Use When Practicing Active Listening with Customers

question 19

True/False

A few strategies to use when practicing active listening with customers is to be ready to listen and take notes, ask questions, and restate the customer's points for clear understanding.

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Definitions:

Proteinuria

The presence of abnormal amounts of protein in the urine, often a sign of kidney disease.

Certified Nursing Assistant

A healthcare professional trained to assist nurses and doctors with patient care and perform basic nursing tasks.

Bedside Dipstick

A quick, point-of-care urine test conducted at a patient's bedside to assess certain health markers.

Condom Catheter

A non-invasive device used for male urinary incontinence management, consisting of a condom-like sheath that fits over the penis and connects to a drainage bag.