Two Positive Things Happen When You Practice Active Listening: the Customer

question 1

True/False

Two positive things happen when you practice active listening: the customer senses you care, and you gain a more comprehensive picture of the service situation.

Recognize the significance of social facts in explaining societal phenomena.

Analyze the relationship between social structures and individual actions with a focus on suicide.

Understand Durkheim's views on the division of labor, social integration, and their effects on societal health and function.

Evaluate the contemporary relevance of Durkheim's theories on religion, social integration, and the functions of societal institutions.

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Definitions:

Observational Learning

Acquiring knowledge by watching the actions of other people.

Implicit Learning

The process of learning complex information in an incidental manner, without awareness of what has been learned.

Learned Response

A behavior that is developed as a result of conditioning or learning.

Latent Learning

Learning that occurs without any obvious reinforcement of the behaviour or associations that are learned until there is a reason to demonstrate it.