If a Customer Is Yelling at a CSR, It Is

question 2

True/False

If a customer is yelling at a CSR, it is acceptable for the CSR to respond in kind.

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Definitions:

Spoiled

Often refers to a situation where an individual, usually a child, is overindulged or receives excessive material gifts, leading to entitled or problematic behavior.

Frustrated

Feeling upset or annoyed as a result of being unable to change or achieve something.

Self-awareness

The conscious knowledge of one's own character, feelings, motives, and desires.

Months

Units of time, each roughly about 30 days long, that together constitute a year.