You Should Keep a Caller on Hold--No Matter How Long--Instead

question 25

True/False

You should keep a caller on hold--no matter how long--instead of offering to call the customer back within a certain time frame.

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Definitions:

Manager

An individual responsible for directing and overseeing the work of a group of people in an organization or department.

External Circumstances

Factors outside of an individual's control that can affect their situation or behavior.

High Performing Worker

An employee who consistently exceeds the standard performance expectations and contributes significantly to the organization's success.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors when judging others' behavior.