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Define the following terms: Civil Code
Customer Perspective
An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.
Strategy Map
A visual tool that illustrates a company’s strategic goals and the means to achieve them, highlighting cause-and-effect relationships.
Supply Chain Map
A graphical representation that details the steps involved in moving a product from supplier to customer, including all intermediary phases such as procurement, manufacturing, and distribution.
Internal Processes Perspective
A component of the Balanced Scorecard that emphasizes improving internal operations and processes to meet business goals and customer expectations.
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