You Know That When You Enter a Fancy,expensive Restaurant That

question 21

Multiple Choice

You know that when you enter a fancy,expensive restaurant that you wait to be seated,speak in a quiet voice,and leave a tip.These are all parts of your ____ for fine dining.

• A) schema
• B) brand image
• C) salient behavior
• D) script
• E) graded structure

---

Definitions:

Environmental Performance

A measure of how well an individual, organization, government, or other entity is performing in relation to environmental goals, standards, or regulations.

Grand Plan

A comprehensive scheme or strategy designed to achieve a major or overall goal.

Hawthorne Effect

A psychological phenomenon in which individuals improve or modify their behavior in response to their awareness of being observed.

Lean Operation

A methodology focused on minimizing waste within manufacturing systems while simultaneously maximizing productivity.