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A Consumer May Have a Bad Experience with a Product

question 67

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A consumer may have a bad experience with a product or service and decide not to purchase it again.In operant conditioning terms,this is known as


Definitions:

Extrinsic Motivation

Motivation that is driven by external rewards, such as money, praise, or awards, rather than internal satisfaction.

Management Of Emotions

The ability to monitor, evaluate, and modify emotional reactions in oneself and others, often essential for effective leadership and teamwork.

Anxiety

An emotion of concern, anxiousness, or discomfort regarding an event with an unknown result.

Emotions

Complex psychological states involving thoughts, feelings, physiological changes, and behaviors in response to stimuli or situations.

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