Within the Disconfirmation Paradigm,____ Are Desired Product and Service Outcomes

question 80

Multiple Choice

Within the disconfirmation paradigm,____ are desired product and service outcomes and include "pre-consumption beliefs about overall performance or the levels or attributes possessed by a product (service) ."

• A) purchases
• B) cognitions
• C) expectations
• D) performances
• E) confirmations

Understand different strategies of constructive coping.

Knowledge of cultural differences in stress responses and support-seeking behaviors.

Identify indicators of major stressors such as time pressure.

Recognize the importance of emotional intelligence in coping with stress.

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Definitions:

Classical Conditioning

A learning process in which a biologically potent stimulus is paired with a previously neutral stimulus to elicit a conditioned response.

Negative Reinforcement

A behavioral principle where the removal or avoidance of an unpleasant stimulus increases the likelihood of a behavior being repeated.

Instinctive Drift

The tendency of an animal to revert to instinctive behaviors that interfere with learned behaviors from operant conditioning.

Operant Responding

A method of learning that occurs through rewards and punishments for behavior, emphasizing the effect of consequences on behavior in the future.