Which of the Following Is a Good Practice When Working

question 18

Multiple Choice

Which of the following is a good practice when working with an overly confident user over the phone?

• A) compliment the user's knowledge, insight, and experience
• B) keep the conversation moving to place the user at a disadvantage
• C) point out the customer's mistakes to shake their confidence
• D) use technical jargon that matches or exceeds the customer's use of jargon

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Definitions:

Steady Progression

Consistent and continuous development or advancement over time.

Hard Copy

A physical printout of digital information, such as documents, photos, or articles.

Attention-getting Resumé

A CV designed with unique elements or qualifications that stand out to capture the attention of potential employers.

Chronological Resumé

A type of resumé that lists job experience in reverse chronological order, starting with the most recent position.