Read the Paragraph Below and Answer the Questions That Follow

question 8

Multiple Choice

Read the paragraph below and answer the questions that follow.
(1) The staff at the Shoe Barn is trained to use a very effective customer service procedure. (2) When a customer enters the store, a nearby salesperson first greets that person by saying, "Hello, welcome to Shoe Barn." (3) Second, the salesperson asks the customer, "Can I help you find something today?" (4) Third, the employee listens carefully to the customer's description of the shoes he or she is looking for and leads the customer to the appropriate part of the store. (5) While helping the customer find what he or she needs, the salesperson also describes that day's specials and sales. (6) Finally, when the customer is ready to purchase an item or leave the store, the salesperson smiles and says, "Thank you for shopping at Shoe Barn!"
Select the number of the topic sentence in the paragraph above.

• A) Sentence 1
• B) Sentence 2
• C) Sentence 6

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Definitions:

Cost of Services

Expenses directly related to the delivery of services, including labor, materials, and overhead costs.

Direct Labor Hours

The total time workers or employees spend creating a product or providing a service, often used in cost accounting.

Factory Overhead

Indirect manufacturing costs not directly tied to specific units produced, including maintenance, utilities, and salaries of supervisory staff.

Administrative Expenses

Costs related to the general administration of a business, such as salaries of senior executives, accounting, and human resources, that are not directly tied to any specific business activity.