If You Are Involved in a Mediation

question 27

Multiple Choice

If you are involved in a mediation:

• A)Choose a dispute resolution method that will offer you the greatest advantages.
• B)Know what criteria the arbitrator will use to interpret your case.
• C)Avoid mandatory arbitration if you want to preserve important relationships.
• D)Remain flexible in case innovative solutions are created that cannot be evaluated using your target or resistance points.

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Definitions:

Influence Tactics

Strategies or actions designed to change the attitude or behavior of others in a particular direction.

Communication Policy

Guidelines and practices that govern how communication is conducted within an organization, including methods, privacy, and protocols.

Exchanging Favors

The act of performing tasks or services for others with the expectation that they will return similar acts of kindness or assistance in the future.

Rational Persuasion

Rational Persuasion involves using logical arguments and factual evidence to convince others to change their beliefs, attitudes, or behaviors.