An Administrative Employee Introduced a New Procedure to Deal with Customer

question 14

Multiple Choice

An administrative employee introduced a new procedure to deal with customer complaints.This new method meant that customer complaints could be dealt with more reliably and efficiently.This is an example of:

• A) an adapter introducing a process innovation in a chaotic environment
• B) an innovator introducing a product innovation in a routine environment
• C) an adapter introducing a process innovation in a routine environment
• D) an innovator introducing a procedure innovation in a chaotic environment

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Definitions:

1,3,5-hexatriene

An unsaturated hydrocarbon with the formula C6H8 featuring conjugated double bonds, used as a model compound in studying conjugation and electronic effects.

UV Spectroscopy

A type of spectroscopy that measures the absorption of ultraviolet light by a chemical substance to determine its characteristics or concentration.

Electron

An electron is a subatomic particle with a negative electric charge, which orbits the nucleus of an atom and is essential in electricity, magnetism, and chemical bonding.

UV-visible Spectrum

A graphical representation of the absorption or emission of ultraviolet or visible radiation by a substance, used to characterize and analyze chemical substances.