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CASE 1
Jill owns a dog walking business. She has 14 different dogs that she walks on different schedules. To help her organize her schedule, she wants to create an Excel worksheet in Word so that she can add notes about the dogs below the chart.
Below the Excel spreadsheet, Jill lists the names of each dog owner. Each owner's last name will be a hyperlink that opens her email program with an email addressed to the owner she has clicked. To get started, she highlights the first last name, then clicks the ____ button in the ____ group on the _____ tab.
Envisioning
The process of imagining or projecting a future state or goal for an organization or for oneself, often including innovative or inspiring elements.
Senior Leaders
Top-level executives and managers who are responsible for setting strategic direction and ensuring organizational success.
Credible Vision
A believable and inspiring future state that an organization or individual aspires to achieve, characterized by clarity, feasibility, and the ability to motivate stakeholders.
Resistance to Change
The reluctance or refusal to adapt to changes in the environment, work processes, technologies, or organizational structures.
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