In the Value Chain, the Primary Activity of Customer Service

question 1

True/False

In the value chain, the primary activity of customer service is concerned with inducing the buyers to purchase the product and providing a means for them to do so.

Recognize the role of stakeholders in decision-making processes and the importance of considering their impact.

Comprehend the concepts of values and the distinction between instrumental and terminal values as identified by Milton Rokeach.

Understand the concept and importance of a code of ethics within an organization.

Analyze ethical dilemmas using various ethical tests and guidelines.

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Definitions:

Public Good

A commodity or service that is provided without profit to all members of a society, either by the government or a private individual or organization.

Private Firms

Businesses owned and controlled by individuals or groups of individuals, as opposed to being owned by the government.

Property Rights

Legal rights to possess, use, and dispose of assets including real property (land and buildings) and intellectual property.

Fundamental Function

A basic or essential function that is fundamental to a system or process.