What Should You Do After a Problem Has Been Resolved

question 22

Multiple Choice

 What should you do after a problem has been resolved at an on-site service call?

• A) if you restored data, tell the user all their data is fully restored
• B) hand the customer the bill and tell him to have a nice day
• C) tell the customer that if they contracted for preventive maintenance, these problems wouldn't happen
• D) if you changed anything since the last boot, reboot one more time

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Definitions:

Tympanic Membrane

A thin layer of tissue that separates the outer ear from the middle ear and vibrates in response to sound waves.

Malleus

A tiny ossicle located in the middle ear that conveys sound waves from the tympanic membrane to the anvil.

Stapes

The smallest bone in the human body, located in the middle ear, transmitting sound vibrations from the middle ear to the inner ear.

Incus

An anvil-shaped small bone in the middle ear that transmits sound vibrations from the malleus to the stapes.