Service Quality Is Defined as the Company's Perception of How

question 71

True/False

Service quality is defined as the company's perception of how well a service meets or exceeds customer expectations.

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Definitions:

Defective Products

Items that fail to meet quality standards or specifications and are therefore unsuitable for sale or use.

Services

Activities provided by one party to another, often in exchange for payment, which do not result in ownership of anything. They are intangible and can vary greatly in nature.

Quality Costs

Expenses related to ensuring products or services meet company and customer standards, including costs of prevention, appraisal, and failure.

Quality of Design

How well a product's design meets customers' needs and expectations in terms of functionality, aesthetics, and overall performance.