Organization B Is Attempting to Foster Proactive Change Within the Organization

question 5

Multiple Choice

Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems by doing it right the first time. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. What is Organization B implementing?

• A) Six Sigma
• B) continuous improvement
• C) reengineering
• D) best quality management

Understand the role and effect of leadership styles on group development and performance.

Evaluate the significance of conformity, groupthink, and conflict within groups.

Distinguish between the types of power within an organization and their sources.

Identify the reasons individuals join groups and teams within organizations.

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Definitions:

Contribution Margin Ratio

The proportion of sales revenue that exceeds variable costs, indicating how much contributes to covering fixed costs and generating profit.

Target Profit

The amount of net income a company aims to achieve for a specific period as part of its financial and operational planning.

Monthly

Pertaining to, occurring, or calculated over a month.

Dollar Sales

The total monetary value of sales transactions over a specified period, often used to measure business performance.