Methods That Firms Use to Align Their Processes with Their

question 2

Multiple Choice

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

• A) total quality management
• B) Six Sigma
• C) cost containment through outsourcing
• D) process reengineering

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Definitions:

Inferential Techniques

Statistical methods used to make predictions or inferences about a population based on a sample of data from that population.

Population

The entire group of individuals or items of interest from which a sample may be drawn for a study.

Ordinal Data

Data that represent categories with a meaningful order or ranking, but where the intervals between categories are not necessarily equal.

Ranking Procedures

Techniques used to assign ranks to different items or individuals based on certain criteria, often used in statistical analysis to compare groups.