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Scenario 3.2
Metro Business is a growing firm located in Calgary, Alberta. The CEO, Niri Malo, has noticed that most of the recent applications for positions in the organization are self-identified persons from the four designated groups covered by employment equity legislation in Canada. Ms. Malo has heard of the benefits of a diversity workforce and wants to implement an employment equity plan. She understands, however, that there may be challenges in implementing it.
-Refer to Scenario 3.2. What is one reason for Metro Business to have an employment equity plan?
Probing
The act of gathering information and uncovering customer needs using one or more questions.
Senser Personality
A term likely related to a type of personality that is highly attuned to sensory data from the external environment, usually practical and detail-oriented (note: generally, this concept aligns with the Sensing preference in the Myers-Briggs Type Indicator).
Minutia of Details
The small, precise, or trivial details in a body of information.
Action-oriented
Describes individuals or strategies focused on taking direct and practical steps towards achieving a particular goal or outcome.
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