Jay Is a Polite, Helpful, Conscientious Employee Who Often Helps

question 97

Multiple Choice

Jay is a polite, helpful, conscientious employee who often helps his fellow auto sales representatives make sales and is popular with customers due to his customer service orientation. Based on his performance appraisal, which is focused on sales, Jay is being fired because he has not sold enough cars this month. What is the problem at the root of his poor performance appraisal?

• A) criterion contamination
• B) lack of reliability
• C) criterion deficiency
• D) lack of relevance

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Definitions:

Implicit

Unconscious or automatic influences on behaviors, thoughts, or feelings that occur without conscious awareness.

Long-Term Memory

A type of storage in the brain capable of holding information for an extended period, potentially for a lifetime.

Short-Term Memory

The part of the memory system that is responsible for temporarily storing information for a brief period, typically seconds to minutes.

Decay

The process of losing information over time due to the non-use of a memory trace in the brain.