Which of the Following Best Describes CRM

question 2

Multiple Choice

Which of the following best describes CRM?

• A) Certificate for Record Management; awarded by the MRA after passing certain record-keeping requirements.
• B) Customer Relationship Management; the use of internal databases to strengthen customer relationships.
• C) Certified Record Manager; awarded by the MRA for successfully passing a series of courses related to database management.
• D) Customer Requirement Mandate; referring to customer requests that must be honored at all costs.
• E) None of the above; there is no such thing as CRM.

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Definitions:

Break Old Habits

The process of changing established patterns of behavior, typically requiring effort and persistence over time.

Positive Habits

Regularly practiced behaviors or routines that have a beneficial impact on an individual's mental or physical well-being.

Five Steps

A structured approach or process broken down into five stages to achieve a particular goal or solve a problem.

Gender Bias

A predisposition or inclination that leads to unfair treatment or judgement based on an individual's gender.