The Chapter 5 Strategic Focus Highlights Some Concerns and Actions

question 9

Multiple Choice

The Chapter 5 Strategic Focus highlights some concerns and actions about counterfeiting of Hewlett-Packard's products. All of the following are true EXCEPT

• A) In 2008, HP's imaging and printing group lost over $1 billion in revenue to counterfeit ink cartridges.
• B) HP's big concern is that counterfeit cartridges lack product quality and integrity and may hurt the firm's reputation.
• C) HP employs teams of people to roam the globe looking for counterfeit versions of its products.
• D) HP relies only on complaints from consumers about defective products.

---

Definitions:

Smartphone

A mobile phone that includes advanced functionalities beyond making calls and sending text messages, such as internet connectivity and the ability to run apps.

Kilohertz

A unit of frequency equal to one thousand hertz (Hz), often used to measure the clock speeds in computers and electronics.

Mouse

A hardware device used to enter user responses and commands into a computer.