____ Software Manages the Day-To-Day Interactions with Customers, Such as Telephone

question 57

Multiple Choice

____ software manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, and instant messaging sessions.

• A) DSS
• B) TPS
• C) OLAP
• D) CIM

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Definitions:

Critical Path

The longest sequence of activities in a project plan which must be completed on time for the project to finish on schedule.

Resource Calendar

A document or tool that details the days and times when specific resources are available to work on a project, including personnel and equipment.

Constraint

A limitation or restriction that impacts project planning, execution, or outcome, such as time, budget, or resources.

Inference

The act of drawing conclusions or making deductions based on observations and reasoning rather than from explicit statements.