True Statements About the Financial Importance of Customer Service Include

question 19

Multiple Choice

True statements about the financial importance of customer service include:

• A)it is not possible to measure business losses due to poor customer service.
• B)customers who have problems are unlikely to repurchase, whether their problem is resolved or not.
• C)businesses around the world lose millions of dollars in business each year as the result of poor customer service.

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Definitions:

Social Networking

The utilization of specialized websites and apps to communicate with other users, or to discover individuals who share one's interests.

Microblogs

Short-form blogs or platforms that allow users to publish brief text updates, images, or other media, often used for social networking.

Microblogs

Platforms that allow users to post short messages or updates, often limited in character count.

Blogs

Online journals or informational websites displaying information in reverse chronological order, with the latest posts appearing first.