Investment in Customer Service Technologies Should Be Made Only After

question 28

True/False

Investment in customer service technologies should be made only after customer data has been collected and customer segments and their needs identified.

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Definitions:

Normalization

The process by which norms come to be accepted and internalized by society members.

Self-fulfilling Prophecy

A belief or expectation that directly or indirectly causes itself to become true, due to positive feedback between belief and behavior.

Passive Euthanasia

The withholding or withdrawal of life-sustaining treatments, allowing a person to die naturally, rather than artificially prolonging life.

Voluntary Euthanasia

The act of ending a person's life painlessly at their own request to relieve suffering from an incurable and painful condition.